- Manage Your CardGet a CardLost / Stolen
Please report lost and stolen cards immediately
00 971 4 551 6476
SUN-SAT 8am-9pm (excluding public holidays)
We will block the card immediately and organise a replacement. A card reissue fee of AED20 plus AED5 for fund transfer and postage fees apply per card. If your Atlantis Gift Card has not been registered it cannot be replaced.
You can start using your prepaid Atlantis Gift MasterCard®. You will be required to enter the 4-digit PIN to make purchases at any outlet. Find your card’s default PIN number beneath the scratch panel inside the pack. If you wish to reset the PIN please call to customer service centre +971 4 551 6476
How to Use Your Card
Spend worldwide with your prepaid Atlantis Gift MasterCard®. Use it like any other debit or credit card wherever the MasterCard® logo is displayed.
You can use it online to treat yourself or pay your bills and at point of purchase wherever you are in the world.
Check Your Balance
- *Rate is subject to availability and seasonality
- **Discount is not applicable on Spa retail products/sportswear at the ShuiQi Spa
- +971 4 551 6476, 24 hours 7 days a week
Report to Us
If you lost your card; suspect illegal activity or anything you like to share with us please contact Customer Service Advisor immediately on +971 4 551 6476 or write to firstname.lastname@example.org
- When you make an online purchase, the name, address, and phone number you use will need to be exactly the same as the information you provided when registering your card in order to avoid declines. Please refer to the activation receipt.
- Online shopping sites would generally request your card’s security code, CVV or CVC number. This number can be found on the back of the card as shown in the image below
Fees and Charges Chart
The information contained in this chart is the key feature of our product and forms an integral part of our Terms and Conditions
The Atlantis Gift has the following card limits:
|Maximum balance at any time||3,500|
|Card Validity||1 year|
|Grace Period||1 month|
We may lower the limits specified above for some or all of the users at our sole discretion.
|Card Fees||Limits/Fees AED|
|Card Issuing Fee||20|
|Online Purchase over than AED30.01||Free|
|Online Purchase under AED 30||1|
|Inactivity fee ( 3 months no use )||15|
|Balance enquiry by phone||1|
|Balance enquiry online||Free|
|Lost / Stolen / Expired card fee|
|Postage||Depending on your collection method|
|Reactivation fee (within the grace period)||22|
Replacement Fee for Lost/Stolen Cards and Card Renewal
Our replacement fee is just AED 20. Courier charges will be charged to the user as applicable. Charges will vary depending on your location and the speed of courier services.
Foreign Currency Surcharge
Our foreign currency surcharge is only 3.5%
You can request a PIN replacement by calling the customer service centre. New PIN will sent to your registered email.
Incorrectly entering a PIN three (3) times will block your card. You will need to call Customer Service to unblock the card.
Redeeming Unspent Funds on an Invalid Card
You have a Card Validity Period of 12 months from loading to spend the funds on your Atlantis Gift Card. After this time your card will become invalid.
We do however offer a one-time grace period of 1 month, which gives you the opportunity to redeem any unspent funds stored on your Atlantis Gift Card by re-activating your card. After this grace period you will not be able to reactivate your card or retrieve any unspent funds.
Contact a Customer Service Advisor and your funds can be transferred to your new Atlantis Gift Card. A Replacement and Reactivation Fee of AED 22 will be deducted from your balance.
Please note that a monthly Account Maintenance Fee of AED 15 will be deducted from your Atlantis Gift at the end of Grace Period, until you contact us to replace and reactivate your card.
If you need us to verify the security of your card for a fraud check:
- And your verification fails, you will be charged AED 200
- If your security check verification supports your claim, the validation interbank fee is only AED 60